Frequently Asked Questions

Here you’ll find answers to the most common questions about our services, processes, and how we can assist your business. Whether you’re curious about product sourcing, quality inspections, shipping logistics, or how we facilitate communication with factories, we’ve got you covered. If you don’t find the answer you’re looking for, please feel free to contact us directly.

About Procedure

We meticulously source a wide range of products, ensuring quality and competitive pricing through our extensive network of suppliers. Our expertise covers everything from everyday essentials to specialized goods.

We conduct rigorous inspections at every stage to ensure that products meet your specifications and quality standards. Detailed inspection reports are provided for transparency and assurance.

We offer flexible shipping solutions tailored to your needs, including air and sea shipments, from part container to full container shipments. Our goal is to ensure prompt delivery and minimize logistical challenges.

We maintain transparent pricing throughout the process, with no hidden costs. Our straightforward approach ensures clarity and helps you budget effectively for your sourcing and logistics needs.

We provide easy and flexible payment options designed to simplify your financial transactions. This includes accommodating various payment methods to suit your convenience and streamline the purchasing process.

About Progress

Guangzhou Alba offers comprehensive services, including sourcing, inspection, and shipping. They act as a bridge between factories and customers, ensuring that orders meet specifications and quality standards.

Guangzhou Alba assists businesses with trademark registration and logo protection. They can arrange trademark registration for products and logos if needed.

Guangzhou Alba arranges both air and sea shipping. Air shipping is charged by weight or volume (whichever is greater), while sea shipping is an alternative option.

Guangzhou Alba acts as the “boots on the ground” in China, communicating with factories on behalf of businesses. They use Chinese-style contracts to ensure security for customers.

About Payment

Guangzhou Alba accepts various payment methods, including bank transfers, and online payment gateways. They work closely with clients to ensure smooth transactions.

Payment terms are negotiated based on factors such as order volume, product type, and customer preferences. Common terms include 30% deposit upfront and balance upon inspection or before shipping.

Yes, Guangzhou Alba can facilitate currency exchange if needed. They work with reputable financial institutions to ensure favorable rates.

Guangzhou Alba uses Chinese-style contracts to protect both customers and factories. They verify payment details and monitor transactions closely.

Yes, customers should be aware of shipping-related fees, including freight charges, customs duties, and handling fees. Guangzhou Alba can connect customers with shipping agents for transparent cost breakdowns.